Terms & Conditions

By accessing or using the services provided by Leong e-Solutions LLC ("Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, you must not use our services.

2. Company Information

3. Services Description

Leong e-Solutions LLC provides professional consulting and service solutions, including but not limited to:

• Consulting Services: Business advisory, customer support training, process organization, and strategic planning
• After-Sales Support (SAV/AV): Customer request handling, service follow-up, and complaint resolution
• Professional Service Packages: Start-up support, business continuity planning, and growth advisory

Specific deliverables, timelines, and pricing will be outlined in individual service agreements or statements of work.

4. User Obligations

By using our services, you agree to:

• Provide accurate, current, and complete information when engaging our services
• Comply with all applicable laws and regulations
• Not use our services for any unlawful or unauthorized purpose
• Not interfere with or disrupt the integrity or performance of our services
• Not attempt to gain unauthorized access to our systems or data
• Respect intellectual property rights

5. Service Agreements

All consulting and service engagements will be governed by a separate service agreement or statement of work that outlines:

• Scope of services
• Deliverables and milestones
• Timeline and deadlines
• Pricing and payment terms
• Confidentiality obligations
• Intellectual property ownership

In the event of any conflict between these Terms and a service agreement, the service agreement shall prevail.

6. Payment Terms

6.1 Pricing

All prices are stated in US Dollars (USD) unless otherwise specified. Pricing for services will be communicated before engagement and may vary based on scope, complexity, and duration.

6.2 Payment Schedule

Payment terms will be specified in the service agreement. Typical payment structures include:

• Project-based: Payment upon completion or milestone-based payments
• Recurring: Monthly invoicing for ongoing support services
• Package-based: Upfront payment or installment payments as agreed

6.3 Late Payment

Late payments may be subject to interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for non-payment.

6.4 Taxes

Prices do not include applicable taxes, duties, or fees. You are responsible for payment of all such charges unless otherwise agreed in writing.

7. Intellectual Property Rights

7.1 Company Materials

All content on our website, including text, graphics, logos, images, and software, is the property of Leong e-Solutions LLC and is protected by copyright, trademark, and other intellectual property laws.

7.2 Client Materials

You retain ownership of all materials, data, and information you provide to us. By engaging our services, you grant us a limited license to use such materials solely for the purpose of delivering the agreed services.

7.3 Work Product

Ownership of deliverables and work product will be specified in the service agreement. Typically, upon full payment, you will receive ownership rights to custom deliverables created specifically for you.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the engagement. This obligation survives the termination of the service relationship.

To the maximum extent permitted by law, Leong e-Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

10. Warranties and Disclaimers

We strive to provide high-quality services. However, our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our services will be uninterrupted, error-free, or completely secure.

11. Termination

11.1 Termination by Client

You may terminate a service agreement by providing written notice as specified in the agreement. Early termination may result in fees for work completed to date.

11.2 Termination by Company

We reserve the right to terminate services immediately if you breach these Terms, fail to make payments, or engage in conduct that we deem inappropriate or harmful.

11.3 Effect of Termination

Upon termination, you must pay all outstanding fees for services rendered. Confidentiality obligations and intellectual property rights survive termination.

12. Indemnification

You agree to indemnify, defend, and hold harmless Leong e-Solutions LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of law provisions.

13.2 Dispute Resolution Process

In the event of any dispute, the parties agree to first attempt to resolve the matter through good faith negotiations. If negotiations fail, disputes may be resolved through mediation or arbitration before resorting to litigation.

13.3 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in Missouri, United States, for any legal proceedings.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, pandemics, or government actions.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date and posting the revised Terms on our website. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between you and Leong e-Solutions LLC regarding the use of our services and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions about these Terms, please contact us: