Refund & Cancellation Policy

1. General Refund Policy

Due to the professional and customized nature of our consulting and service offerings, refunds are evaluated on a case-by-case basis. We strive to ensure client satisfaction and will work with you to address any concerns about our services.

Refund eligibility depends on the type of service, the stage of completion, and the specific circumstances of the request.

2.1 Cancellation by Client

You may cancel services subject to the following conditions:

2.2 Cancellation by Company

We reserve the right to cancel or suspend services under the following circumstances:

• Non-payment or late payment of fees
• Violation of our Terms & Conditions
• Abusive or inappropriate behavior toward our staff
• Circumstances that make continued service delivery impossible or impractical

In such cases, you will be charged for all services rendered up to the date of cancellation. Any refund will be at our sole discretion.

3. Refund Request Process

To request a refund or cancellation:

1. Submit a written request: Email us at [email protected] with "Refund Request" or "Cancellation Request" in the subject line
2. Include details: Provide your name, service agreement reference, reason for the request, and any supporting documentation
3. Review process: We will review your request within 5-7 business days and respond with a decision
4. Resolution: If approved, refunds will be processed within 14 business days to the original payment method

The following are non-refundable under all circumstances:

• Completed projects or services that have been delivered and accepted
• Administrative and setup fees
• Third-party costs incurred on your behalf (software licenses, travel expenses, etc.)
• Custom reports, documentation, or materials that have been delivered
• Services provided beyond the refund eligibility period
• Consultation hours that have already been conducted

5. Service Dissatisfaction

If you are dissatisfied with the quality of our services, we encourage you to contact us immediately so we can address your concerns. We are committed to working with you to find a satisfactory resolution before considering a refund.

In cases of legitimate service quality issues, we may offer:

• Revision of deliverables at no additional cost
• Additional consultation or support sessions
• Partial refund or credit toward future services
• Full refund in exceptional circumstances

6. Payment Disputes

If you dispute a charge with your payment provider (chargeback), we will suspend all services immediately pending resolution. If the chargeback is found to be unjustified, you will be responsible for all fees, costs, and legal expenses incurred in contesting the chargeback.

7. Modification of Services

If you wish to modify the scope or terms of a service agreement, please contact us to discuss options. Modifications may affect pricing, timelines, and refund eligibility. All changes must be agreed upon in writing.

8. Force Majeure

In the event that services cannot be completed due to circumstances beyond our control (natural disasters, pandemics, war, etc.), we will work with you to reschedule or provide alternative solutions. Refunds in such cases will be evaluated on a case-by-case basis.

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes acceptance of the modified policy.

10. Contact Us

For questions about refunds or cancellations, please contact us: